FAQs

1. What exactly are your onesies?

Our onesies are cozy, full-body outfits inspired by animals & creatures. They’re designed for maximum comfort, whether you’re lounging at home or showing off your playful side at gatherings.

2. How do I pick the right size?

To find the perfect fit, visit any onesie product page, open the "Sizing" tab and check the "Suggested Height" column. Choose the size that matches your height, or size up if you prefer a more oversized fit!

3. What’s the best way to wash and care for my onesie?

  • Machine Wash: Cold or gentle cycle is best.
  • Drying: Tumble dry on low or hang to air-dry.
  • Avoid Harsh Chemicals: Skip bleach and harsh detergents to keep colors vibrant.
    Treat your onesie kindly, and it’ll stay cozy for many adventures to come.

4. Are onesies warm enough for winter?

Yes, our onesies are perfect for keeping cozy during winter! However, if you’re planning to wear one outside, we recommend layering up underneath for extra warmth.

5. Do you ship internationally?

Yes, we do! We offer FREE international shipping on all orders, no matter where you are in the world. Shop our onesies and enjoy free shipping on every order!

6. How long does shipping usually take?

Once you've placed your order, it usually takes 24 to 72 hours to process it for delivery. Standard shipping times for the countries covered by our delivery partners are presented below.

  • United States: 7-14 days
  • Canada: 7-14 days
  • Australia: 10-30 days
  • UK: 7-14 days
  • Europe: 10-30 days
  • Other countries: 10-30 days

The given delivery dates are estimates.

7. Is it possible to place a wholesale order?

Yes, we do offer wholesale options! Please visit our Contact Us page to get in touch, and we’ll provide all the details you need.

8. Can I correct a mistake in my order?

If you need to update your shipping address or change the Onesie you selected, contact us as soon as possible! We’ll do our best to fix it before your order is shipped.

9. What is your return policy?

You can read about our return policy here.

10. Which currency will I be charged in?

For customers in Europe, payments are processed in their local currency. All other international orders are charged in USD.

11. What if my order is damaged or defective?

We want you to love your onesie. If it arrives with any defects or damage, reach out to us immediately. We’ll arrange a replacement or refund as quickly as possible.

12. Do you offer any discounts or promotions?

Occasionally, yes! Keep an eye on our homepage or sign up for our newsletter to hear about special offers and limited-time discounts.

13. Why do I see “Octoplush” on my payment statement?

Onesie Region is part of the Octoplush family. We process our payments through Octoplush, so you’ll see their name on your PayPal statement.